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Mitarbeiterin der VGF und Kundin beim Gespräch am VGF-Schalter

Forgotten your ticket?

Have you received an additional fare demand, also known as an increased transport fare (EBE), from the VGF due to a complaint during the ticket inspection?

Then transfer the amount to be paid to the following bank account:


Paigo GmbH
IBAN: DE51662400020113324800
BIC/Swift: COBADEFFXXX

Important: Please always state the EBE no./reference number as the reason for payment when making your transfer.

Alternatively, you can pay the €60 at all VGF ticket machines at once or in instalments of €10.

Pay EBE at the ticket machine

Payments for an EBE can only be made up to the specified payment date. If this payment deadline is exceeded, please contact the VGF ServiceCenter.

You forgot your personal ticket at the ticket inspection?

Then contact our VGF ServiceCenter within our opening hours.


Please note that:

  • there is a deadline for subsequent submission, which you will find on your voucher
  • there is a processing fee of 7 euros
  • Transferable tickets will not be recognised retrospectively.

VGF-ServiceCenter

The VGF ServiceCenter is currently located in the Bockenheimer Warte underground station, B level, due to modernisation work at Hauptwache.


VGF ServiceCenter

Bockenheimer Warte underground station, B level

Monday and Wednesday from 8 a.m. to 3 p.m.
Tuesday and Thursday form 8 a.m. to 6 p.m.
Friday from 8 a.m. to 2 p.m.

E-mail: ebe@vgf-ffm.de
Telephone: 069 213-25698