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Mitarbeiterin der VGF und Kundin beim Gespräch am VGF-Schalter

Forgotten your ticket?

Have you received an additional fare demand, also known as an increased transport fare (EBE), from the VGF due to a complaint during the ticket inspection?

Then transfer the amount to be paid to the following bank account:


Riverty Services GmbH
IBAN: DE51662400020113324800
BIC/Swift: COBADEFFXXX

Important: Please always state the EBE no./reference number as the reason for payment when making your transfer.

Alternatively, you can pay the €60 at all VGF ticket machines at once or in instalments of €10.

Pay EBE at the ticket machine

Payments for an EBE can only be made up to the specified payment date. If this payment deadline is exceeded, please contact the VGF-Service-Center.

You forgot your personal ticket at the ticket inspection?

Then contact the VGF-Service-Center within our opening hours.


Please note that:

  • there is a deadline for subsequent submission, which you will find on your voucher
  • there is a processing fee of 7 euros
  • Transferable tickets will not be recognised retrospectively.