Forgotten your ticket?
Have you received an additional fare demand, also known as an increased transport fare (EBE), from the VGF due to a complaint during the ticket inspection?
Then transfer the amount to be paid to the following bank account:
Riverty Services GmbH
IBAN: DE51662400020113324800
BIC/Swift: COBADEFFXXX
Important: Please always state the EBE no./reference number as the reason for payment when making your transfer.
Alternatively, you can pay the €60 at all VGF ticket machines at once or in instalments of €10.
Payments for an EBE can only be made up to the specified payment date. If this payment deadline is exceeded, please contact the VGF-Service-Center.
At ticket machines
The 60 euros can be paid at all VGF ticket machines in one go or in instalments of 10 euros.
Here's how it works:
Scan the QR code of the EBE receipt on the VGF machine. The scanner glows red and is on the right side of the touch screen.
Would you like to pay the full amount at once?
- Then you pay the 60 euros.
- Please then take out your receipt and cancel it.
Do you only want to make a partial payment?
- Then click on "Make partial payment".
- Choose the minimum amount of 10 euros or expand with "10€" to the amount you want to deposit.
- Click on "Payment" and pay your selected amount.
- Then take out your receipt and pick it up.
Important: Remember the amount you have already deposited, as the machine
Period of time
Payments to an EBE can only be made up to the payment date stated on the EBE document. If this payment date is exceeded, please contact a VGF Service Centre.
You forgot your personal ticket at the ticket inspection?
Then contact the VGF-Service-Center within our opening hours.
Please note that:
- there is a deadline for subsequent submission, which you will find on your voucher
- there is a processing fee of 7 euros
- Transferable tickets will not be recognised retrospectively.