Service for passengers

The following pages contain helpful information, particularly for the elderly, passengers with prams, disabled passengers, passengers using wheelchairs and all those who have temporarily reduced mobility.

With the stations “Musterschule” and “Glauburgstraße”, two additional stations on the U5 line will also be step-free. However, there is a special feature to be noted at both: Stepless entry and exit is only possible at the central, 80-centimetre-high platform segment. Steps of around 20 centimetres in height remain at both segments.

Specifically, this means that anyone with reduced mobility wishing to get off at Musterschule and Glauburgstrasse must pay attention to the yellow markings on the platform at the station where they board the train. The VGF has published an information brochure on this matter.

Barrier-free access: U5 stations

Nearly all underground stops and stations in the Frankfurt city area are now step-free. Only “Niddapark” and “Römerstadt” still need to be converted.

Most platforms can be accessed without steps (ramp or elevator). Exception: the "Westend” station. The station is part of the VGF lift retrofit programme, but currently only stairs and escalators are available!

The VGF Passenger will be happy to assist you:

Order acceptance: Monday to Friday from 8 am to 3 pm

Phone: 069 213-23188

Passenger accompaniment is possible from Monday to Friday, 7 am to 9 pm and Saturday, 10 am to 5.30 pm, depending on the distance to the destination.

Further information for passengers with restricted mobility in Frankfurt can be found in the TraffiQ brochure “Accessible travel”.